Disclaimer and Complaints Procedure

Disputes and complaints

European web consumer law

From February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. The ODR strives for safe online shopping in Europe. Among other things, they protect the rights of consumers of online shops. You can submit complaints here if you cannot find a suitable solution with us.
ODR platform


We are also affiliated with WebwinkelKeur Foundation
We recommend that you first report any complaints to us by emailing info@gadgetpoint.
If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur.
If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.


The NL Global Trading team does its utmost to provide all information on this website completely and correctly. Unfortunately, this is not always possible or information can be interpreted in multiple ways. As a result, NL Global Trading does not guarantee that all information is accurate and complete. NL Global Trading cannot under any circumstances be held liable or responsible for damage of any nature caused directly or indirectly by the interpretation or use of information on our webshop, Facebook, Twitter or other social media.

Information distributed by us is for the promotion of our company only. The use of information offered by us is only permitted for personal & private use. We will not sell private information to third parties or use personal information in ways other than correspondence.


Texts on this webshop and our social media accounts are uniquely written for NL Global Trading and may not be copied or adapted. All information is the property of NL Global Trading and protected by copywriter. Information can be found in, but not limited to, Logos, videos, photos, texts & computer code on our public faces but also on invoices, correspondence and advertisements.

Shipping methods

Every customer has the option to save costs on an order under €35 by choosing shipping without Track & Trace. When choosing shipping without Track & Trace, the customer agrees to contact PostNL himself for a lost package. We do our utmost to ensure that every order arrives, but without Track & Trace we cannot guarantee this. We cannot then be held liable for losses by PostNL.

Warranty and returns

Every customer has a statutory cooling-off period of 30 days from the moment the product is delivered. This means that you may return an item within these two weeks without giving a reason.